Sound Protection for Your A/V & Smart Technology
Despite being highly reliable, audio/visual equipment and IT technology aren’t indestructible. From a glitch to a major malfunction, these systems are susceptible to issues. Plus, with so many devices communicating locally and over the network, problems can arise.
The Andrus Smart Technologies team is here to help resolve your electronic worries with our Smart Support Plans. Featuring full continuity of service, rapid response times, stellar audio/visual support and more, our maintenance program is designed to keep your A/V equipment and electronic systems operating smoothly.
Preventive Maintenance Matters! Here’s Why
Maintenance for A/V systems and smart technology isn’t optional. It’s a necessity. To help you understand its importance, let’s compare A/V and electronic systems to an automobile. Failing to stay on top of oil changes, alignments, tire rotations and other required automobile maintenance services is the fast track to major problems—or worse, complete failure. The same rule applies with your electronic equipment and systems. Scheduling smart system health checkups and preventive maintenance keeps your systems operating reliably and secures years of reduced system issues and frustration. When you become a Smart Support Plan member, our service team will check the overall health of your equipment and update all firmware and software. By doing so, we’re able to minimize the impact of inevitable system wear and tear that can result in costly equipment repairs or replacements, as well as frustrating system downtime. It also ensures optimum performance, adds years to your equipment’s lifespan and lessens the burden on your family.
At Andrus Smart Technologies, we’re committed to keeping you and your equipment safe and sound—which is why we design and engineer our A/V systems and electronic control systems with regular maintenance in mind. Our equipment is engineered to allow us remote access to the system for monitoring and troubleshooting. In the event that system issues arise, we can quickly identify and correct the issue before it becomes a larger, more frustrating headache. In some cases, we can identify and address issues before you even know there’s a problem. Our goal is to:
- Ensure systems run at peak performance and stay up to date and safe with regular firmware/software updates
- Provide smartphone application for clients to evaluate and correct minor system hiccups on the fly
- Offer quick solutions to system problems
- Provide access through our Client Portal to all project documentation, password information, prewire pictures (if applicable) and product manuals
Support Plan Specifics
We recognize applications and support requirements vary from home to home. To ensure you have support that fits your equipment’s needs and your home’s setup, our Smart Support Plan can be custom tailored. For more information, please refer to the graphic below. If you have any questions or would like to sign up, call 888.853.5440, email us at firstname.lastname@example.org or contact us online.
- Smart Priority Support
When issues arise, whether connectivity issues or device failure, we offer priority service to Smart Support Plan members. You’ll receive first response and priority consideration for all remote and onsite support needs.
- Preventive Maintenance Visits
You’ll receive a system checkup twice a year, which includes network testing, firmware upgrades and functionality testing. Plus, we’ll provide documentation detailing our visit for your records.
- After Hours & Weekend Support
System issues right before a party or presentation and a lack of recourse to resolve issues will all be distant memories. As a member, you’ll receive after-hour support from 5 p.m. to 10 p.m. and weekend support from 8 a.m. to 10 p.m.
- Remote Support
Help is only a call away—literally. Our experienced technicians are able to provide remote support, walking you through an issue from miles away. For an added layer of protection, we proactively monitor and maintain your equipment remotely, too.
- Warranty Phone Support
We handle all administrative manufacturer’s warranty issues for you, including return authorizations on equipment and tech support calls for troubleshooting problems.
- Rapid Response Guarantee:
We guarantee a technician will be onsite or available via remote support to correct any issue within the specified time period, and we will stay as long as it takes to have you back up and running. We have a minimum service call fee that includes travel and the first hour onsite. The rate is lower for each additional hour.
Note: New installs, adds and changes would be an additional charge. Power outages, lightning strikes and power-related damage could create additional charges and will be determined on an as-needed basis.