Picture Perfect Process for Sound Results
At Andrus Smart Technologies, we’re committed to making your entire smart technology project as effective, efficient and stress-free as possible—which is why we insist on a fine-tuned process. Our team is always by your side, giving meticulous thought and attention to each phase of our carefully defined process. Doing so certifies that we adhere to our company’s standards and fulfill our team’s promise to surpass your expectations.
From conception to completion, check out the specific phases of our process so you know what to expect every step of the way.
1. Initial Meeting & Discovery Phase
We kick off every project with the discovery phase, which includes an invaluable preliminary interview. We’ll visit your residential or commercial space to get to know you and understand your technological needs and desires. Once we have a clear picture, we’ll use our expertise to discuss the best way to achieve your vision, factoring in the realities of technological trends, budget constraints and any potential restrictions or obstructions that may stand in the way.
2. Proposal Phase
Now that we have a firm understanding of your project, we will develop a comprehensive proposal in accordance with your plan. The proposal will define all aspects necessary to complete the project, including all electronic equipment, wire and related installation parts, system design, engineering, project management, labor and programming. You’ll have the opportunity to review the plan and work with us to revise it as much as needed to meet your approval.
3. System Design & Engineering Phase
After you sign off on the system design and project price, our engineering team will create an extensive set of project drawings that incorporate all the details and requirements for your system. We’ll show graphically where all hardware and pre-wire drops will be located, along with defining all of the labor and hardware requirements in extreme detail. We’ll meet with you in person to review the system design and hit the drawing board to make any necessary tweaks.
4. Installation Process
Once you review and approve all of the design and engineering documentation, we’re ready to install the infrastructure. We’ll coordinate and schedule our installation efforts with you and the general contractor. Then, we’ll purchase all A/V equipment and assemble parts either in our office or onsite—whichever makes the most sense. We don’t finalize the installation process until you’re 100% satisfied with the finished product.
5. Implementation Process & Hand-Off
After the installation is complete, we’ll perform a system hand-off and owner tutorial, which includes a demonstration of the installed systems. We will go over, in detail, all aspects of your new systems, answering all questions and addressing any concerns. Plus, we’ll provide you access to our Client Portal for all as-built documentation, new account creation and login information, prewire pictures (if applicable), product manuals and other important information to ensure you’re set to operate your system.
6. Ongoing Service & Support Phase
Our job isn’t done when the project is completed. Our goal is to create a long and lasting relationship with you—which is why we offer the ongoing service and support you need for headache-free operation for years to come.
Check out our Smart Support Plans to see how we can keep your investment’s operation (and your peace of mind) safe and sound. Plus, as a Smart Support member, you’ll enjoy our extended 18-month workmanship warranty. If you choose not to become a Smart Support client, we have your back, too. We honor the equipment manufacturer’s 12-month warranty on all of our installations. Plus, we add on a 12-month workmanship warranty.
We’re Only a Phone Call Away!
If you have any comments or questions about our process or if you’d like to learn more about Andrus Smart Technologies, give us a call at 888.853.5440 or fill out our online form today!