Reviews

The care we deliver is on the same wavelength as our customers’ expectations. But you don’t have to take our word for it. Tune in below to what others are saying about working with us, from home theater systems in Santa Fe and more.

5.0
Based on 26 reviews
Jon Edelman
Jon Edelman
16:58 08 Apr 20
Having purchased a home that Andus Audio installed a comprehensive Video, audio and smart home features, Andrus Audio has failed to provide the level of service that I expected. After the router failed most of the functionality of the system went down with it. Isaiah Andrus did not offer to repair the system, but instead recommended another service person. That person did the best he could given that he was not familiar with the system, its components or its various settings. Isaiah did provide some assistance over the telephone. But Andrus Audio was not able to provide a list of devices, their functions, and how they were wired together, Isaiah stated that Andrus Audio does not document their installations. When the Ethernet switch was exposed Isaiah was not able to identify the purpose and destination of the wires connected to the switch. He offered to charge $125 per hour to provide that information. When asked about the location of and operation of the device that acts as a timer to turn on the lighting. Isaiah was not able to provide that information. I am unable to comment on the ability of Andus Audio to install a system, but I am disappointed in their servicing of their prior installations. Isaiah has made good the resolution of my complaint by sending a technician who identified and resolved the remaining problems.
yblaw
yblaw
23:15 01 Apr 20
Andrus Smart Technologies/Andrus Audio did a fantastic job helping us to select an outstanding home theater system. They installed it in a very professional and clean manner. Big shout out to Isaiah, Dalton, TJ and crew for a great job! I highly recommend this company......
Jim Culmo
Jim Culmo
00:03 25 Mar 20
Andrus installed a new home control audio visual system on my yacht recently and I was completely satisfied with the work that they did. Three of the most important things that I look for in a contractor is quality of work, customer service, and showing up when they say they are going to show up. Andrus did exactly that. Definitely they place a high value on customer satisfaction. They did not send the final bill until they knew I was completely satisfied. I am definitely going to use them again.
John Gouveia
John Gouveia
20:48 22 Dec 19
Awesome company to work with. They are knowledgeable and professional. It was a pleasure to have them coordinate my project. We are pleased with the result. Excellent follow thru on every step of the project.I cannot say enough good things about Isaiah and his team.
Mike Hart
Mike Hart
16:30 11 Jun 19
Excellent work. We are very happy with both the installation and the new equipment they recommended. I would highly recommend Andrus to anyone considering an upgrade to their home wi fi and audio system.
Jeff Ronaldi
Jeff Ronaldi
23:43 06 Feb 19
Andrus Audio did a full home automation project (AV, lights, HVAC, security) on a new home we purchased. They took the time to understand what I was looking for and delivered the first time. They've done a great job tweaking the system to work for our particular needs. I have and will continue to recommend Andrus Audio to anyone in the market for quality work.
Zablit Family
Zablit Family
21:31 28 Mar 18
T.J. is a great asset to your company. He is knowledgeable, pleasant and patient. Unfortunately our system would not make the buzzing sound for T.J. today that had been giving us trouble for several months. I hope if the buzz returns tomorrow that you will be willing to send him another time!
Brett D. Levinson
Brett D. Levinson
20:52 19 Mar 18
T.J came out and reprogrammed the lighting scenarios with ease. very professional,punctual and knowledgeable. I would highly recommend!
Jeff Bartley
Jeff Bartley
15:13 23 Feb 18
We used Andrus Audio for our indoor and outdoor projects. They do not disappoint. Top notch company all the way around. Easy to work with and very professional. Quality work-quality people. We would highly recommend Andrus Audio.